Shipping & Returns

 

didi Rugby refund and exchange policy

 

Last updated 24/11/2017

 

 

 

Thank you for your purchase.  We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it us for a full refund or to exchange your product. Please see below for more information on our return policy.

 

 

 

RETURNS

 

All returns must be postmarked within 28 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

 

 

RETURN PROCESS

 

To return an item, please email customer service at shop@didirugby.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:

 

 

 

64 Kent Drive

Hinckley

 

Leics.

 

LE10 1UN

 

England

 

 

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 21 days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your bank account depending on your debit/credit card company. We will notify you by email when your return has been processed.

 

 

 

 

 

EXCEPTIONS

 

Customised items with printed names are non refundable except due to manufacturing faults. 

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: shop@didirugby.com



Shipping

We can ship to virtually any address in the world. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.